Home Business Rogers Communications customers reporting service outages

Rogers Communications customers reporting service outages

10 min read
Comments Off on Rogers Communications customers reporting service outages


Highest concentration in Ontario, but reports from across country as well

Article content

Services of Rogers Communications Inc. were down for thousands of users on Friday morning, the wireless provider said, after customers in Ontario and across other areas of the country reported outages beginning early in the morning.

Advertisement 2

Article content

The outage not only knocked out service for the telecom’s private customers, but also caused problems for police, banks and government agencies.

Rogers acknowledged the outage on its RogersHelps Twitter account, saying it was “aware of issues” and working to fix them quickly.

“Our teams are fully engaged to resolve the issue as soon as possible,” it said, adding that it will continue to give updates.

Advertisement 3

Article content

According to online tracker Downdetector Canada, there were more than 20,000 reports as of 6:45 a.m. Users were reporting problems related to internet, TV and Wi-Fi connections.

Rogers outages reported on the online tracker site Downdetector Friday.
Rogers outages reported on the online tracker site Downdetector Friday. Photo by Downdetector

While the highest concentration came from Ontario, there were also reports of outages in Montreal, Winnipeg and Edmonton.

Early this morning Toronto police tweeted that some people were having trouble calling 911 because of Rogers’ technical difficulties.

Advertisement 4

Article content

The outage is also affecting government services that rely on the network. Service Canada said on Twitter that some of its call centres and offices, including passport offices, are affected.

Advertisement 5

Article content

The disruption also appeared to be impacting Interac and wholesale re-sellers of Rogers services. Toronto-Dominion Bank said it was facing system issues with its Interac e-Transfer service.

Advertisement 6

Article content

Canadian Internet services provider Teksavvy Solutions Inc. said in a tweet that Rogers outage impacted many enterprises including itself.

Advertisement 7

Article content

The telecom giant has about 10 million wireless subscribers and 2.25 million retail internet subscribers.

Additional reporting by Denise Paglinawan, Reuters

More to come …



Postmedia is committed to maintaining a lively but civil forum for discussion and encourage all readers to share their views on our articles. Comments may take up to an hour for moderation before appearing on the site. We ask you to keep your comments relevant and respectful. We have enabled email notifications—you will now receive an email if you receive a reply to your comment, there is an update to a comment thread you follow or if a user you follow comments. Visit our Community Guidelines for more information and details on how to adjust your email settings.


Source link

Load More Related Articles
Load More By 
Load More In Business
Comments are closed.

Check Also

When is the Right Time of Year to Transport Your Vehicle?

Transporting a vehicle can be a stressful experience, especially if you are unsure about t…