Shube on Lego’s new path: “The path that we’re on now is new and it’s different. And I think we’re heading in the right direction. We always knew that our processes were too manual, our systems weren’t really supporting us the way that we wanted them to, and we’ve tried to address those problems in the past. And we’ve never really found the secret formula to solve those problems. And now I think we’re getting there.”
Shube on the shifting relationship with IT: “I think many of your listeners have probably heard the phrase citizen data scientists. We’ve become citizen data engineers. And to do a lot of the things that we need [and] want to do to improve our business, we no longer need the coding skills, the engineering skills that used to be required, that we just have to go to IT for. And to be clear, I’m not saying that we don’t need data engineers or IT — we definitely need them. But the division of responsibilities between IT and the business is shifting for the better.
“In the past, if we needed a new tool or something to be developed, we’d go ask IT and we’d ask them to develop pretty much the whole thing, right? We say, here’s what we need, and we tried to describe it as best we could, and they’d go off and try to figure out how to do that. And that was never a good way of doing things because they don’t understand our business. We understand the business. Now, contrast that to now, we can just go to IT and say, just give us the data. Give us access to the data, build some pipelines, and we can do the rest. We can model the data together ourselves since we understand it better, we know how to interpret it. And we understand what our end users need, because we’re a local team and we’re right next to them all the time.”
Bassett on analytics as a team sport: “It really is about trying to negotiate and collaborate. It comes down to ultimately kind of like a human-to-human kind of issue, that people need to talk to each other. They need to understand that division of labor — that is not just my job or your job, that analytics is a team sport, as a lot of people talk about.”
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